Refund Policy

We do our best to deliver your order satisfactorily at your place. However, if you wish to return any products, that can be done as per the Dutch regulations without providing any reason. Food products can be returned within 7 days of purchase and within 14 days in case of non-food products.

The return period begins from the day you, or someone else receives it on your behalf. To be eligible for a return, your item must be in the same condition that you received it in. New in the original packaging.

Shipping costs are non-refundable and you are responsible for return shipping costs, unless we made a mistake with your order or there is a defect in the product.

To start a return, you can contact us at from our contact page or send a mail to info@spicehaveli.nl If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@spicehaveli.nl

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like frozen or fresh food and sale items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.